MANDATES
  • Establish layout, typography and interaction intention.

  • Utilize the style guide provided for the typeface, color palette and icon stylization.

  • Design for iOS.

old design

research

The Dell Field Service Mobile application has new assignments pushed out every morning on a daily basis. After shadowing several field agents and looking at their task flows it appeared there were two major use cases.

Use Case - Daily Planning (Pre-Assignments)
  • Parts collection for all assignments

  • Organizing daily schedule times 

  • Planning daily route for all assignments

Use Case - Assignment (Onsite)
  • Directions to next assignment

  • Contacting customer

  • Service parts and instructions

  • Technician notes

pain points 

When analyzing the use cases and their associated flows I discovered the current field service application contained several pain points along the user journey that inhibited the agents ability to do their job effectively and efficiently. 

Pain Points
  • No daily planner/time-frame indicator

  • Lack of map or directions

  • No customer contact information, or secondary contact

  • Parts are only listed per job in details section, no list of total parts

the problem

Design an interface to allow for daily scheduling, while assisting the technician in route planning, parts collection, customer communication and onsite instructions.

the solution

Design an interface to allow for daily scheduling, while assisting the technician in route planning, parts collection, customer communication and onsite instructions.

Iconography used to express completed status of assignment and time spent onsite.

Iconography and text label used to express assignment is currently in progress. 

Distance to assignment location and the current time frame for expected arrival of technician. 

Long press enables schedule planner allowing field tech to organize assignments by time, which display in 3 hour time frames.

Parts tab opens checklist for total parts needed for current daily assignments.

© 2017 Website designed by Jason Elliott

  • Resume
  • LinkedIn - Black Circle